Tevron - Service Level Agreement - Performance Testing

Businesses are starting to give due importance to application monitoring of business critical applications, which prevents bottlenecks from affecting end users. Application monitoring also ensures that any glitches in the application can be solved quickly and efficiently before they become bigger problems. In addition to this, monitoring makes sure that application performance is up to the mark so that the business can function efficiently. The following are 5 steps through which you can ensure effective application monitoring for all business applications.

ADVANCED PLANNING

The first step for effective application monitoring is to plan well in advance. Application monitoring cannot be undertaken unless a roadmap is laid out. This is true especially in case of a new application or software. Such monitoring ensures that application performance is also on par with the business standards which are set.

PROACTIVE APPLICATION MONITORING

Many businesses make the mistake of ignoring application monitoring unless there is a problem in it. This is a blunder, as waiting for a problem to occur before solving it may affect end users adversely. Application monitoring should be proactive and constant so that any bottlenecks in the application can be dealt with before they start affecting end users. Constantly monitoring applications also results in optimum application performance. IT managers can undertake proactive monitoring by establishing threshold values of IT infrastructure like bandwidth, CPU, memory etc. In case these parameters are exceeded, they can perform a system health check to prevent a major problem.

SERVICE LEVEL AGREEMENT

A written contract like a service level agreement (SLA) can serve businesses well and establish the extent to which application monitoring needs to be undertaken. The IT team can determine the requirements and measure application availability according to the standards set in the service level agreement.

FORM A RECOVERY PLAN FOR APPLICATION FAILURE

An important step in ensuring application monitoring is to have a well-prepared recovery plan in case of application failure. Sometimes, despite taking precautions and ensuring application performance of business-critical applications, they fail; in such a scenario, the IT team needs to ensure that the error is rectified as soon as possible so that there is minimum impact to business bottom line.

GET PROFESSIONAL HELP

If your business-critical applications are not being monitored for application performance, your bottom line may get affected in case of a serious problem in any application. You can get the help of a professional for application monitoring. There are many service providers today who offer customized APM solutions which cover all the applications within the organization, and are highly efficient in ensuring optimum application performance. Such APM solutions can help you ensure that applications are available and there is minimum downtime.

CitraTest, CitraTest VU, and CitraTest APM are the only single license, integrated solutions for conducting application performance monitoring, functional, regression and latency testing for every enterprise application that is accessible from a Windows based machine.

Nashua, New Hampshire, October 29, 2009 - Tevron today announced the addition of support for Microsoft Windows 7 to its suite of APM And Testing solutions. Windows 7 is designed for faster and more reliable performance. With 64-bit support, you can take full advantage of the latest powerful PCs. With the latest releases of CitraTest, CitraTest APM, and CitraTest VU, Tevron again is taking the lead role in the APM and testing industry in providing support for every Windows environment including Windows 7 and every application that is accessible from Windows. As companies across the world upgrade to the new Windows 7 operating environment, Tevron’s APM and testing solutions will continue to offer the industry lead for application monitoring, load testing, and general automation. To learn more about Tevron’s automated testing solutions or to request additional information, please call +1.702.518.7435 or visit http://www.tevron.com.

Tevron is a global leader in APM and Automated Testing. Through our all encompassing customer-centric vision and advanced technology, our APM and Testing Solutions allow the unique flexibility of supporting every application across the enterprise with one methodology delivering the ability to test, monitor, enforce SLAs, and optimize performance with confidence and ease. Founded in 2001, Tevron is a global organization and is privately held. Our vast and diverse range of customers are global leaders and include companies such as Alcon Labs, Alverno, Northrop Grumman, Xerox, Hewlett Packard, Siemens, and Lucent Technologies, to name a few.

Tevron, the Tevron logo, and CitraTest are registered trademarks of Tevron, LLC. Windows 7 is a registered trademark of Microsoft. All other product references herein are either trademarks or registered trademarks of their respective owners.

Application performance testing is undertaken by companies to determine the performance, availability, speed and reliability of applications. IT departments usually undertake performance testing to note how applications perform under different types of workload. Performance testing of applications is used for different purposes: it can be used to identify performance bottlenecks, to ensure that the applications meet set criteria or to compare the performance of two applications. Performance testing of applications hence helps IT managers in IT service management and also to meet terms of service level agreements by ensuring application availability and reliability.

The following are three tips for performance testing that can make the process easier for you:

1. Set Specific Performance Criteria

Application performance criteria need to be set keeping the end users in mind. Without an idea of their expectations, performance testing may be rendered useless. Take inputs from end users regarding the problems they generally face and what they expect from applications. Companies dealing in various industrial verticals are increasingly using performance testing solutions to ensure that their IT service management meets customer expectations. Only if end user expectations are satisfied can the performance testing activities prove successful.

2. Take the Database into Consideration for Performance Testing

Simultaneous user sessions and their response timings are usually taken into consideration while undertaking performance testing. Load testing is also performed on applications to check the effect of multiple simultaneous user sessions. Such steps are essentially important for companies involved in IT service management. However, the database affects the end user experience drastically. For example, a transaction for a user can be very fast in case it is inserted into a table which is empty; however, the response time deteriorates once the table grows. Taking the database into consideration is hence vitally important for performance testing of applications.

3. Don’t Overdo it

You need to take some points into consideration in order to optimize application performance. For example, before even getting involved in performance testing, optimum application performance can be ensured through scalable architecture and strong hardware resources. Performance testing of applications is then done by IT managers to double check that all applications are available according to the service level agreement requirements. However, you should not overdo it. Talk to end users about which parts of the application they use most frequently and concentrate on optimizing those parts for performance. Don’t spend more time than required on performance testing of rarely-used application features.